Face Fit Testing Done Properly

Privacy Policy for Mask Mate
Effective Date: 1 May 2025

At Mask Mate, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our app ("the App"), and how you can control your information.

Who We Are
Mask Mate is a trading name of RPE Face Fit Solutions Ltd, a company registered in England and Wales, which owns and operates the Mask Mate app.
By using the Mask Mate app, you agree to the collection and use of information in accordance with this policy. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1.    Information We Collect
Mask Mate collects information when you use our app, including personal data that may be provided by you or generated during your use of the app. The types of information we collect include:
•    Personal Information: This may include data such as your name, email address, and phone number if provided by you during account creation or registration.
•    Testing Information: Mask Mate stores face fit testing records, including test results, measurements, and relevant user data that you enter for testing purposes.
•    Device Information: Information about the device you use to access the app, such as device type, operating system version, app version, and IP address.
•    Usage Data: Information on how the app is used, including time spent in the app, pages accessed, and interactions within the app.

2.    How We Use Your Information
We may use the information we collect for the following purposes:
•    To provide and improve the functionality of the Mask Mate app.
•    To offer customer support and respond to enquiries.
•    To send notifications related to the app, including reminders for re-training or other service updates.
•    To comply with legal obligations and regulatory requirements.
•    To improve the app's content and user experience based on usage data.

3.    Data Storage & Security
•    Local Storage: All data entered and stored within the app is stored locally on your device and is not backed up to cloud storage. It is your responsibility to ensure that this data is securely stored and protected.
•    Data Protection: While Mask Mate employs reasonable security measures to protect your data, please note that no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

4.    Data Sharing & Disclosure
We do not sell, rent, or trade your personal data. However, we may share information in the following circumstances:
•    Service Providers: We may employ third-party companies or individuals to facilitate the operation of the app, provide related services, or assist us in analysing how the app is used. These service providers only have access to your information to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
•    Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal requests by public authorities (e.g., a court order or government agency).

5.    User Responsibilities
As a user of the Mask Mate app, you are responsible for:
•    Ensuring GDPR Compliance: If you are storing personal data related to individuals being tested, you must ensure that they are informed of how their data will be used and have given their consent, where necessary.
•    Data Security: You must take appropriate measures to protect the data stored within the app, including safeguarding your device and its contents.
•    Communication and Contractual Clarity: End Users (i.e. individuals who received the app from their trained service provider or Licensee) should direct any questions regarding their face fit tests or data to that Licensee. Licensees are responsible for all interactions and obligations towards their End Users. If a Licensee terminates their agreement with Mask Mate, they remain responsible for fulfilling any ongoing agreements they have made with End Users.

6.    Retention of Data
Mask Mate retains data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. You may delete your data or request its deletion by contacting support, but please note that some data may need to be retained for legal reasons.

7.    Third-Party Links
Our app may contain links to other websites or services not operated by Mask Mate. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8.    Children’s Privacy
Mask Mate is not intended for use by individuals under the age of 16. We do not knowingly collect or solicit personal information from children under 16. If we learn that we have collected personal data from a child under age 16, we will take steps to delete that information.

9.    Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we update the policy, we will notify you by posting the new policy on this page and updating the effective date at the top of the policy. We encourage you to review this Privacy Policy periodically for any changes.

10.    Contact Us
If you have any questions about this Privacy Policy or the way your personal data is handled:
•    End Users: Please contact your service provider (the Licensee who provided and trained you in the use of the app and performed your face fit test).
•    Licensees: Please contact Mask Mate at info@mask-mate.co.uk.

11.    Limitation of Liability
Mask Mate provides the app as a software platform only and does not conduct face fit testing or control how the app is used by Licensees or End Users. Mask Mate is not responsible for the accuracy of data entered into the app, the interpretation of test results, or the fulfilment of any service agreements between Licensees and End Users.
Mask Mate disclaims all liability for any loss, damage, or claims arising from:
•    Errors or omissions in data input or reporting by the Licensee or End User,
•    Misuse or unauthorised use of the app,
•    Failure by the Licensee to comply with applicable data protection or safety regulations,
•    Any contractual disputes between Licensees and End Users.
Use of the app is at your own risk.